I requested a return, but I changed my mind and decided to keep the order. What should I do?
If you’ve changed your mind, you can simply not return the product.
I received a wrong product. What should I do?
Contact us via chat, email or ticket.
Can I cancel my order?
You can cancel your order until it is shipped by contacting us via chat, email or ticket. If you had already paid for the order online and it has not yet been shipped, we will refund the total [...]
I’m not satisfied with my purchase. Can I make a return?
Of course, for us you are in the first place and it is essential that you are satisfied. If you change your mind or unfortunately there are problems, you can decide to return the purchased [...]
